Orders received by 12:00 p.m. (noon) ET Monday – Friday will be shipped within 24 hours. Orders received on public holidays in the USA will be shipped the next business day.

USA: Usually 1 – 4 business days but up to 7 days
Canada: Usually 2 – 12 business days but up to 30 days
International: Usually 7– 14 business days but up to 30 days

Please note that Che CIGAR ACCESSORIES are shipped directly by the supplier and usually take 1 – 4 weeks to arrive but sometimes as long as 10 weeks.

You will receive a shipping confirmation e-mail once your order has been shipped. This e-mail will include your tracking number, which you may use to track your order. If a carrier attempts to make a delivery when no one is home, the package may be put in a safe place, such as a milk box, porch or garage. Otherwise, the carrier will leave a delivery notice indicating where and when you can pick up your package — typically at your local post office.

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Holiday shipping guide

Due to the overwhelming shipping volume during December, The Che Store can not guarantee items to be delivered before Christmas if they are ordered after the dates below.

USA
Standard shipping deadline/flat rate: December 17th
Expedited shipping deadline/flat rate: December 19th
Express shipping deadline/flat rate: December 20th

Canada
Standard shipping deadline/flat rate: December 3rd
Expedited shipping deadline/flat rate: December 10th

International (rest of the world)
Standard shipping deadline/flat rate: November 23rd
Expedited shipping deadline/flat rate: December 7th
Express shipping deadline/flat rate: December 17th

Please note that Che CIGAR ACCESSORIES are shipped directly by the supplier and can take 1 – 6 weeks to be delivered, but 2 – 4 weeks on average.

If a USPS carrier attempts to make a delivery when no one is home, the package may be put in a safe place, such as a milk box, porch or garage. Otherwise, the carrier will leave a delivery notice indicating where and when you can pick up your package — typically at your local post office.

Orders are shipped at a flat rate regardless of the number of items in the order. Order one item or twenty, the shipping costs is the same. For order of $75 or more within the Continental USA, shipping is FREE. There are no additional fees. However, orders placed from outside of the USA may be subject to additional taxes, levies, and tariffs as required by the local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent the shipment from entering the country. The Che Store does not accept responsibility for these charges and encourages customers to contact their local taxing authority prior to placing the order. All orders will be processed same day if received by 12:00 pm ET, otherwise they will be shipped the next business day. (Business days are Monday through Friday, excluding holidays.)

Flat rates

USA - (Flat Rate - unlimited number of items included)
Standard (2 – 7 business days): FREE for orders of $75 or more within the Continental USA)
Standard (2 – 7 business days): $9.49 USD
Expedited (1 – 3 business days): $34.49 USD
Express (1 – 2 business days): $49.49 USD

Canada -  (Flat Rate - unlimited number of items included)
Standard (4 – 10 business days): $16.49 USD
Expedited (3 – 6 business days): $38.95 USD

International (rest of world) -  (Flat Rate - unlimited number of items included)
Standard (5 – 20 business days): $21.98 USD
Expedited (3 – 10 business days): $55.49 USD
Express (2 – 5 business days): $89.49 USD

Tracking
For standard shipping, tracking is only available within the USA. Once a package leaves the USA, it is no longer tracked. Neither USPS nor the destination country's postal service track a package when it leaves the USA. For both expedited and express shipping, tracking is included for all destinations.

Yes. The following conditions apply to international orders:

All payments are in US dollars (USD)

Orders shipped outside of the United States may be subject to additional taxes, levies, and tariffs as required by your local or federal taxing authority. Any fees levied against an order are the sole responsibility of the customer and failure to pay these fees may prevent your shipment from entering your country. The Che Store does not accept responsibility for these charges and encourages you to contact your local taxing authority prior to placing the order.

Official Customs Agents may open international orders to review their contents.

If you choose 'First-Class Mail International' as your shipping option, then your order can take up to 60 days (45 business days) to arrive and we will not be able to put in a claim until after that time if it has gone missing.

Items are shipped in accordance to the Terms and Conditions of the United States Postal Service (USPS) and current federal policies. Deliveries to a few nations subject to various federal trade restrictions are not available. Customers who attempt to place an order from these nations will be contacted accordingly.

Tracking is only available within the USA. Once a package leaves the USA, it is no longer tracked. Neither USPS nor the destination country's postal service track a package when it leaves the USA.

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The Che Store ships to the following countries:

Aland Islands

Andorra Anguilla

Antigua and Barbuda

Argentina

Aruba

Australia

Austria

Bahamas

Barbados

Belgium

Bouvet Island

Brazil

Canada

Cayman Islands

Chile

Costa Rica

Czech Republic

Denmark

Dominican Republic

Fiji

Finland

France

Germany

Gibraltar

Greece

Greenland

Guadeloupe

Guernsey

Holy See (Vatican City State)

Hungary

Iceland

Ireland

Isle of Man

Israel

Italy

Jamaica

Japan

Jersey

Liechtenstein

Luxembourg

Macedonia, Republic of

Malta

Martinique

Mexico

Moldova, Republic of

Monaco

Montenegro

Netherlands

New Zealand

Norway

Oman

Peru

Poland

Portugal

Reunion

Romania

Saint Lucia

San Marino

Singapore

Slovakia

Slovenia

South Korea

Spain

Svalbard and Jan Mayen

Sweden

Switzerland

Trinidad and Tobago

Turkey

United Arab Emirates

United Kingdom

United States of America

Should you receive a damaged or defective item from The Che Store, you may return it for a full refund or exchange within 30 days of receiving it. All returned merchandise must include all original factory packaging, materials, and/or documentation. Please use caution when unpacking your order. we are not responsible for items damaged during unpacking. Merchandise returned to us in new condition (unused and/or unopened) will be refunded the full purchase price, less shipping and handling charges. Washed and/or worn clothing is not returnable.

If you're returning a package because it arrived damaged or because you received the wrong item, you will not be charged a return shipping fee. However, if you have changed your mind on the item then you are responsible for the return shipping fee. Clothing worn or washed can not be returned. All other products may be returned provided they are in original packaging, unused, and undamaged. All returned items will be refunded the value of the product only less a $2.50 restocking fee. Upon receiving your goods, and provided they are in "as new" condition, we will refund your credit card and send you an e-mail notification accordingly. For more information about returns, please contact The Che Store.

If you received a wrong or damaged item and need to exchange it for the same item, then contact The Che Store to request a replacement. You will not be charged a return shipping fee. If you would like to exchange an item for a different one, please return the original item (shipped at your expense) and place another order for the item you wish to purchase. You will be refunded your original purchase price less a $2.50 per order restocking fee once we receive the item. It takes 3 – 5 business days to process returns once they arrive at our fulfillment center. Clothing worn or washed can not be returned, all other products may be returned provided they are in original packaging, unused and undamaged. For more information about exchanges, please contact The Che Store.

The USPS has periodical delays in their shipping times due to do holidays, adverse weather or mishandling. If you think the delivery of your package is unreasonably late then contact The Che Store about tracking your package. Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a refund (excluding shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our web site. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four weeks from the estimated delivery date, then contact us about package delivery.

You may cancel your order within 60 minutes of placing it by contacting us. While we can't guarantee cancellations made after 60 minutes, if your order has not entered our order processing window, we may still be able to cancel your order. For your convenience, we'll send you an e-mail letting you know whether your order cancellation was successful. It may take 2 – 3 business days to confirm your request. If your cancellation was not successful, you can always return your order for a refund, less the shipping fees, within 30 days of the date of shipment.

You will receive a shipping confirmation e-mail from USPS once your order has shipped. This e-mail will include your USPS tracking number and a link to the USPS order tracking page. Due to tracking limitations of the United States Postal Service for international orders, package tracking is currently unavailable for most deliveries.

Do i have to pay customs or duties to receive my items?

At theCHEstore.com, we understand that receiving your items hassle-free is important to you. That's why we want to address any concerns you may have about customs and duties.

When it comes to international shipping, customs and duties may apply depending on your country's regulations. These fees are imposed by your government and are separate from the shipping charges you pay at checkout.

It's important to note that customs and duties are not included in the price of our products or the shipping fees. Therefore, you may be required to pay these fees upon receiving your items.

The amount of customs and duties you may have to pay varies depending on your country's import laws and the total value of your order. To get an estimate of these fees, we recommend contacting your local customs office or checking their website for more information.

While we strive to provide accurate information, please understand that customs and duties are beyond our control. We cannot predict or be held responsible for any additional charges imposed by your government.

If you have any specific questions or concerns about customs and duties, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary information to make your shopping experience as smooth as possible.

Thank you for choosing theCHEstore.com. We appreciate your business and look forward to serving you!

No. The Che Store accepts only credit card and PayPal payments.

No. The Che Store accepts orders only online.